Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery charges may vary based on the location, Some Products are cover under ”Free Delivery” option, yet your order may be charged for delivery to some location.

Delivery charges if applicable appear in order delivery option before payment and confirming your order. 

Delivery Logistics processed and handled by the supplier of the product with no liability on Vastry QA yet Vastry will give full support to provide customers with the best Shopping experience. 

Which payment methods are accepted in the Online Shop?

Cash On Delivery (COD); allow customer to pay for their orders in the delivery time, As supplier handle the delivery process and cash . cash accept in the country currency only.

How long will delivery take?

Order delivery time may vary based on delivery location, delivery time will be communicated by supplier to customer when order received .

Delivery time is 2 business days .  

How secure is shopping in the Online Shop? Is my data protected?

User data is always Protected and we do  not share user data wit any other party. 
Vastry QA is a Project under Qatar Business Incubation Center (LSP 14)  – All purchases in side Qatar are complying to Qatar Regulation 

What exactly happens after ordering?

After we receive your order  Supplier will contact you for order to confirm order details then we take the needed steps to confirm your order then it move to order fulfillment to process and dispatch.   

Are Sellers on Vastry Trusted ?

We in Vastry allow only suppliers/sellers who are officially registered in the country of operation to enlist their products to insure all suppliers meet the country of operation regulations in terms of product quality – warranty and after sale support . 

We always encourage our customers to share their experience and feedback with us to evaluate our sellers/suppliers and take the needed action in case of any violation. 

Send us an email

We will be happy to hear from you.